Rangemoors Customer Service

Here at Rangemoors, we pride ourselves on our customer service. Below we have posted a selection of the 100’s of thank-you emails we have received from satisfied customers who have used our stove spares service. Check out our online reviews as well for peace of mind. Of course, we’re not perfect and if something does go wrong, we hope you’ll always give us the chance to put it right. If you have a problem you can contact our customer service staff on 01837 680068.

In this cold snap, I had stripped down my Little Wenlock stove, having ordered my spare parts from another supplier. They let me down, and your fantastic spares department stepped in. The lady I spoke to at 2.30pm on Friday afternoon took my order (at a very competitive price) and indicated she would try her best to get them to me asap.

At 9.50am today (Saturday -2oC) less than 20 hours later the bricks arrived, and I am sat with a glowing fire writing this e-mail. From the middle of Devon to The People’s Republic of Nottinghamshire so quickly, what a genuinely outstanding service!

Thank you so much.

Dr Atkinson via Email

Excellent service, baffle plate for Esse arrived exactly on time, kept informed all through ordering/delivery process. Stove now burning like New! Highly recommended, thank you.

Lee Van Roth via Facebook

What an absolutely marvellous company! I needed to overhaul my woodburner and wanted some firebricks (2 lots... be prepared!), a throat plate, some ceramic door and glass rope and new retaining clips/screws for the glass too. Ordered on Sunday, arrived today within an allocated time slot that was text to me. Spot on service and cheaper than others I priced up with. All the right parts were in the box and fitted perfectly. I will definitely be bookmarking the website and using again. Highest recommendations from me, no fear. Toasty evenings in Dumfries coming up this winter! Thank you for a brilliant experience.

Mr Jacks via Facebook

Ordered goods for a Hunter Herald 80b about ten days ago. I made a mistake on the order but this was sorted immediately by the staff at Rangemoors. The attention and service of the staff was exceptional. They were helpful, knowledgable and very efficient. The cost of the goods was also very good as the cost was very different to that quoted by a local supplier. Nothing was too much for the office staff and the way my order was processed and delivered was really good. I'll certainly be shopping with them again when the need arises. Local suppliers could learn a lesson in customer service. Well done Rangemoors.

Mr Wilson via Facebook

Thanks very much for everthing, your order came to me today great service will let every one know your good service. Thanks again.

Mr Walker via Email

I bought a Glaisdale multi fuel stove through Mole Valley Farmers a few weeks ago and subsequently got a quote from yourselves (via MVF) for the flue parts.As out of pride I want to install the thing myself (retirement project!) I have spoken to your people several times today with rafts of questions, clarifications and general well intentioned pestering.

I'm a retired Director of companies ranging from Engineers, Brewers, Hotels, Manufacturers, Motor manufacturers, Retailers and all sorts in between. I want to tell you that your Charlotte Tracey is a Customer Service star. I was the Company turn-round specialist and not renowned for easy praise. She impressed me with her product knowledge, politeness and helpfulness. She gives a great impression of your Company and I can tell you I find that a rare thing.Look after her!

Mr Morris via Email

I must say a big thank you for the purchase and delivery of parts for my ESSE stove. Ordered and delivered within 36 yes 36 hours where do you get that service today. A BIG THREE STAR recommendation to you and your staff. Highly rated I am sure by all your purchasers. Many thanks.

Mr Kipling via Email

Received and installed. Excellent service thanks very much, I will recommend you to anyone.

Mr Hollingsworth via Email

Just letting you know recieved Throat Plate, all fitted and in working order. Excellent service from start to finish, keep up the goodwork. Many thanks.

Mr Taylor via Email

This is to let you know why I was very pleased to do business with your company. Compared with others in your field, you had the best and most easily navigated website, the best price and best shipping time. Many thanks.

Mr Spurgin via Email

Once again I wish to thank your staff for their help they gave me when I was selecting spares for my Little Wenlock MK3 stove. I have used Rangemoors over the last few years I would not contemplate using any other supplier for spares. Your deliveries are second to none. Many thanks.

Mr Bamforth via Email

I'd like to say thankyou for incredible service. I ordered some Coalbrookdale parts on Tuesday of this week and they arrived the next day, and you were cheaper than other sites I had visited. So it was an excellent experience all round. Well done.

C Linstrum via Email

I wish again to complement your company on its better than excellent service. From an email enquiry, order, to goods delivery less than 48 hours.

Mr Bamforth via Email

I would just like to add to the host of your testimonials, outstanding service, prompt delivery, very courteous members of staff who helped me enormously. Would recommend to anyone.

S Cade via Email

Just a note to say many thanks for the excellent service. I ordered replacement firebricks last Thursday PM and they arrived on Friday. I am very pleased with the product and also the price. I shall be very happy to recommend your company to others and to use you myself again in the future.

Mr Corsie via Email

Thanks very much for everything, your order came to me today great service will let every one know your good service. Thanks again.

Mr Meehan via Email

Can I take this opportunity to thank you and your colleagues for the prompt and very rapid service, I only ordered some replacement glass from you yesterday, and it arrived in this mornings first post. Well done and many thanks.

Mr Rayment via Email

I just wanted to say 'A big pat on the back to you all'. I ordered a part for my fire on Wednesday with some urgency, and it was delivered today and my husband just fitted it. Your service is outstanding - so a big thankyou from me.

D Moss via Email

Thanks for your quick reply to my email and the subsequent taking of my order. You would not believe the runaround I've been given by other companies trying to source these parts. I'll spread the word amongst my fellow Stanley owners.

Mr Walker via Email

Thanks for speedy service and prompt reply. Cheers. PS: Thanks also to the person who just phoned. Excellent customer service.

Mr Rumbold via Email

I received my goodies yesterday and would like to thank all your staff for their friendly service. It's been a long time since I have received such dedication. Thank you all.

Mr Cormack via Email

Just a note to say thanks for the excellent service. The glass arrived safely here in rural Portugal yesterday - 2 days after I ordered it.

Y Roberts via Email

I would just like to thankyou for the excellent service I have received with regards to my order. I shall certainly recommend your company to others.

D Arthur via Email

Just a quick note to thankyou for the highly efficient and speedy manner in which this order was expedited. Ordered online on the afternoon of 22 Dec delivery in Northumberland less than 24hrs later. Very much appreciated and am happy to recommend such a first class service.

Mr Cheek via Email

Just wanted to say a really big thankyou to you. Our existing grate had just about collapsed and it was looking like we would have to do without our fire over Christmas. I have to say that when I ordered this grate two days ago I thought it would be new year before it arrived. But, it arrived today just two days after I ordered it, and considering the weather problems and proximity to Christmas I am really impressed and very grateful.

J Dixon via Email

Just a quick line to say thankyou for all your assistance and patience in getting a new baffle plate for our neighbour's Villager multi fuel burner. The baffle plate arrived and yes it is the right one and she was able to get it installed and the stove alight just in time for the very cold weather. As her enquiries locally had resulted in a 'maybe after Christmas' response, you can imagine that she is delighted.

M Parker via Email

Just a thank you for brilliant service. I ordered a replacement riddle grate for our old Little Wenlock on Tuesday afternoon, it arrived Wednesday afternoon and we were up and running again. Top notch service.

Mr Corbett via Email

My order was received today - the day following placing the order. Congratulations and many thanks for a first class service.

via Email

Dear Rangemoors, Many thanks for prompt delivery of ‘hard-to-get-in-Ireland’ bottom grate bars for Parkray stove.Ordered on-line Thursday night 21st Jan., arrived NW Ireland Tues 26th Jan am!! Great service, definitely recommended, you don’t advertise enough!! Thanks again,

S Richmond via Email

Order delivered this AM less than 24 hours after I ordered it. Very impressed by your service. Congratulations.

Mr Holland via Email

Many thanks for the prompt dispatch of my order which arrived safely. An excellent and efficient service.

Ms Hobbs via Email

The goods arrived today. I am grateful for your kind attention to this small order. I look forward to dealing with you in the future and would have no hesitation in recommending your company. I will certainly pass your details to friends and neighbours down here.

Mr Gliddon via Email

I would like to congratulate you on the excellent service of supplying the above parts and replacing the part damaged in transit. Many thanks.

Mr Rogers via Email

Thankyou for an efficient service. I know my neighbour feels the same and we won't hesitate to recommend you.

N Tomlin via Email

I would like to thankyou for your great customer service, and would like to say that I will happily use and recommend Rangemoors in the future.

Mr Offord via Email

Thanks, parts arrived today. Just thought I would email you with feedback & say 'Great service, great website, very easy to use'. Will certainly recommend you to other solid fuel users.

Mr Tremain via Email

Many thanks for your efficient service, delivery of our firebricks, and reply to our question.

V Grobler via Email

Please accept this email as a big thankyou for your prompt delivery and excellent communication. Our grate arrived yesterday and is now fitted and working perfectly. We were more than pleased with the high quality and craftsmanship.

Mr Jenner via Email

Many thanks for the prompt dispatch of the spares - which arrived safely early this morning. I am truly impressed at the speed of your response, particularly as the order was placed on Easter Monday bank holiday, and the boiler is already back in action.

Mr Simpson via Email

Hi, I received the order earlier on this week and just wanted to thankyou for your prompt delivery and very reasonable price. I will definitely use your company again for any spares I require in the future.

Mr Gardner via Email