Delivery & Returns

 

FREE Mainland UK Delivery (Exc. Scottish Highlands) on your Woodburner, Stove or Range-Cooker spares orders over £100.

The Rangemoors delivery service…

Rapid Dispatch

At Rangemoors we appreciate just how important your stove and range-cooker can be in your daily life. That’s why if you place your stove and cooker spares order with us before noon on a weekday and the order is in stock, then we will endeavour to dispatch the same day. Exceptions to Same Day Dispatch are Bank / Public Holidays, Weekends and during exceptionally busy periods (Autumn / Winter). In these instances the parcel will leave the following working day. Orders that are not in stock will be notified by email, however you can always check stock availability prior to ordering by calling us on 01837 680068. We endeavour to keep any waiting times to a minimum, but any delay will vary according to manufacturer and time of year. In some instances this can take up to 28 days.

Next Day Delivery

All mainland UK parcels (Excluding Scottish Highlands) leave here on a next working day service effected by DPD. Where a mobile number has been provided, the courier will normally send an SMS text message the morning of delivery with an estimated hour time slot for delivery. If this is not convenient the message will allow you to make alternative arrangements to suit your requirements. There is also an opportunity at the checkout to add a note for the delivery driver. Exceptions to Next Day Delivery are Bank / Public Holidays, Weekends and external circumstances beyond our control such as breakdowns, extreme weather etc. If you require a weekend delivery, please contact us for a quotation. Further delivery details are outlined below.

Where an item is suitable to go via post, the item will be sent via Royal Mail. Standard delivery times apply. We cannot accommodate special requests for orders sent via post.

Charges

FREE Mainland UK Delivery (Exc. Scottish Highlands) on your Woodburner, Stove or Range-Cooker spares orders over £100. 

Shipping and handling charges are based on order weight and delivery destination. These charges cover the handling and processing of the order / payment, packing materials, and the cost of delivery. This charge will be shown at the checkout before any payment details are required. Below is a guide to our typical Shipping and handling charges. Orders over 24kg will be charged at a higher rate.

UK Parcels (Up-to 24Kg) 

England, Isle of Wight, Wales & Scottish Lowlands £7.50 + VAT (Free over £100)

Northern Ireland, Scottish Islands, Scottish Highlands, Isles of Scilly £22.00 + VAT

Orders to above destinations eligible to be posted £5.95 + VAT

Non UK / European Destinations (Up-to 24Kg)

Republic of Ireland, Isle of Man, Channel Islands, Belgium, France, Germany, Luxembourg & Netherlands £25.00 + VAT

Orders to above destinations eligible to be posted £10.00 + VAT

Timescale & Destinations

At Rangemoors we are pleased to offer our customers over 2500 first line spare parts available from stock and many more available to order from our wide range of suppliers. We have daily courier collections, so if your order is in stock we will always aim to despatch within 24 hours (excluding weekends and public holidays) or same day if ordered before noon. You will receive an automated email to confirm when your parcel has been dispatched. In the event one or more parts have to be ordered in for you, you will be notified by email. We endeavour to keep any waiting times to a minimum, but any delay will vary according to manufacturer and time of year. In some instances this can take up to 28 days. Once the order is complete, you will be notified by email, and the goods dispatched in full. Only in exceptional circumstances will we part ship orders. Below is a list of the current destinations we are able to ship to. Upon receipt of your despatch confirmation email, please allow the following delivery times.

England, Wales & Scottish Lowlands (Up to 3 working days)

All other destinations (Up to 5 working days)

Scottish Highlands & Islands

Northern Ireland & Republic of Ireland

Channel Islands, Isle of Man & Isles of Scilly

Belgium, France, Germany, Luxembourg & Netherlands

To avoid delays, please ensure your address details are accurate and the shipping destination correctly selected. Orders with an incorrect shipping destination, entered to obtain cheaper shipping rates, will not be dispatched until further payment is made. We regret that we cannot deliver to PO boxes or Boats, neither can we currently ship parts to the USA, unless they can fit in a small padded envelope. Price on application.

Options & Instructions

During the checkout process we can offer different delivery options to suit your requirements. There is an option for a separate delivery address to that of the billing address.

For orders sent via courier only, we are able to offer a service whereby notes can be made for the driver. Eg Parcel can be left in garden shed. Where specific notes are made for the courier, this is done so entirely at the customers risk. We cannot accept liability for any loss arising as a result of this, however caused. Finally, we are not currently able to accommodate specific dates or times for delivery, however if a mobile number is supplied, the courier will normally send an SMS text with an estimated delivery time. A tracking number can also be provided upon request.

Cancellation & Returns Policy

Orders can be cancelled at anytime prior to the goods being dispatched. After this you can still exercise your right to cancel and return your items, provided you notify us in writing within 7 working days of receiving your goods. Items excluded from this policy are items which have been made to order, or customized to your requirements. Once you have notified us in writing, you have 28 days in which to return the items, by any method of your choice, at your expense. Please be aware we will only refund items which are returned in a good and unused condition. You may, therefore, wish to consider packaging, insurance and proof of delivery when selecting your returns service. We would also kindly request you include a copy of your order confirmation in with the return parcel, as this will enable us to speed up the refund process. Upon safe return we will refund the value of the goods, and in the case of a whole order being returned, our original delivery charge also. Refunds will be made back onto the card to which they were purchased. Cancellations which are returned as faulty, outside these specified periods may be returned to the manufacturer for testing. In the event the goods are not deemed faulty, a credit will not be issued and you will be liable for return delivery. A full list of our terms and conditions can be found in the ‘About us’ section of the website.

Returns Address

Spares Dept, Rangemoors Ltd, The Airfield, Winkleigh, Devon EX19 8DW

Click here for returns label

Damages / Shortages

Please check your delivery carefully upon receipt. In the unlikely event of any damages or shortages you must notify us within 3 working days. Regrettably claims made after this period will not be accepted. We will request images of the damaged goods (sent via email) for insurance purposes. Only once we have received any images will we then send out replacement goods. Finally, we would request that you retain the damaged items for 21 days, as in some cases we may wish to collect them.